UX Audits: Evaluate usability, accessibility, and design effectiveness to identify friction points.

CX Audits: Analyze the full customer journey across channels to uncover gaps in satisfaction and loyalty.

Customer Journey Mapping: Visualize user and customer journeys to highlight pain points, emotions, and opportunities.

Strategy Workshops: Facilitate sessions to align teams, define personas, and co-create experience strategies.

Usability Testing: Observe real users to uncover usability issues and improve task flows.

User Research: Conduct interviews, surveys, and ethnographic research to understand user needs, behaviors, and motivations.

Customer Feedback Systems: Design and implement feedback loops using surveys, interviews, and sentiment analysis tools.

Persona Development: Build research-based personas to guide product and service design decisions.

UX Process Consulting: Help integrate UX into agile teams and build repeatable research/design workflows.

CX Program Design: Establish governance, training, and feedback systems to mature CX practices across the organization.